Sendparcel must refuse to transport prohibited goods without exception, regardless of their value, business potential or customer.
The following items (or any item similar in description or content) are strictly prohibited from shipment and must not be sent through Sendparcel services.
Prohibited shipments are items, goods, materials the carriage of which (import, export, transport) is prohibited by the law (including alcohol and tobacco) of at least one of the States whose territory is being transported; as well as items of high value and items that cannot be repaired, reconstructed and / or replaced by equivalent damage; items designated as prohibited by the International Civil Aviation Organization (ICAO) regulatory enactments.
Important: If you are shipping items mentioned in the list of prohibited items, you take full responsibility of paying a fine of 120 EUR.
Furthermore, the following list of items should only be sent with the additional terms listed below. If in doubt, contact us directly by email at [email protected], phone +370 700 35000 or through Live chat on our website.
|PROHIBITED ITEMS WITH ADDITIONAL TERMS||ADDITIONAL TERMS REQUIRED TO SHIP THE ITEMS|
|Airbags||Only build-in / fitted airbags can be shipped with all carriers, except LP EXPRESS|
|Alcoholic beverages||Should contact each time individually|
|Asbestos and its products||Should contact each time individually|
|Batteries||Batteries can only be shipped embedded in an electronic device.
Small electronic devices (mobile phones, cameras, etc.) can only be shipped in their original packaging and only 2 pcs. per shipment.
Laptops can only be shipped in their original packaging and only 1 pc. per shipment.
When shipping lithium batteries you must indicated this clearly in the description of the parcel's content.
However there are exceptions, when shipping to certain countries. Should contact each time individually.
|Car batteries||Should contact each time individually by providing MSDS documents|
|Chemicals, solvents, paints, glue / adhesives and gels||Should contact each time individually by providing MSDS documents|
|Electric scooters||Prohibited to ship with TNT carrier. Should contact each time individually, if shipping these type of products with other carriers|
|Engines, generators and gearboxes or other automotive parts that contain fuel/oil||Only fully cleaned parts of fuel/oil or other flammable liquids may be shipped|
|Excise goods and other goods requiring transport license||Authorisation by exporter is required|
|Highly valuable, unique items (postage stamps and stamps)||Should contact each time individually by providing the declaration of the experts|
|Industrial hemp and its products||Prohibited to ship with DHL and TNT carriers. Should contact each time individually, if shipping these type of products with other carriers|
|Medical masks||Should contact each time individually|
|Passports||Prohibited to ship only with TNT carrier|
|Perfume||Should contact each time individually|
|Plants and seeds||Should contact each time individually|
|Prescribed and non-prescribed medication||Should contact each time individually if shipped within the European Union.|
|Supplements||Should contact each time individually|
We'd like to draw your attention to the fact that when sending shipments to / from European Union, it is necessary to check with the local customs office about the restrictions taking place in a country you're shipping to.
It is the shipper's responsibility to ensure that the items shipped comply with government regulations and laws applicable in all countries to which the shipment travels.
An order for delivery of a shipment containing the above items may be canceled without notice, detained by the Customs and destroyed, and any attempt to conceal dangerous and / or harmful materials or illegal goods may result in the client being prosecuted or imprisoned and may result in substantial fines. The Customer agrees to indemnify the courier companies and Sendparcel.com for any damage, costs and fees that they may incur as a result of the discovery of unauthorized items and the violation of laws or regulations regarding their shipment. Sendparcel and courier companies will not be responsible for or accept any claims for compensation in the event of delay, detention, loss or damage to a prohibited item. Therefore, if you are unsure if the item you are shipping is not on the list of prohibited items and you’d like to get more information, please contact Customer Support Specialists by email at [email protected], phone +370 700 35000 or through Live chat on our website before ordering a delivery service.
Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:
Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.
Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Fragile items require extremely secure packaging, so compensation will not apply in the event of damage to the content of the consignment due to improper packaging. Tips on how to pack your parcel can be found on Parcel packaging page.
|Unacceptable content description||Acceptable content description|
|Car part||BMW left side-view mirror|
|Gift||Baby playtime gym mat|
|eBay||Mobile phone in its original packaging|
|Sample / Example||Kitchen cupboard handle sample|
|Personal items||2 pairs of shoes, jumper and a coat|
Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).
Last update: 30 March 2023, 08:58